Help

Support

A real person answers — Ian, in Puyallup, WA. Email [email protected] and we'll get right back to you, usually within a business day.

Techne — your website

Need an edit, a new page, a price change, or help with your domain? Email us and we'll turn most changes around fast. Care clients get priority.

Email about my site

Kleos — audits & visibility

Questions about your AI-visibility audit or monitoring, or want to book one? We'll walk you through what the report means and what to fix first.

Email about Kleos

Billing & account

Invoices, plan changes, cancellations, or refunds. Cancelling is self-serve with no exit fee — but if anything's unclear, just ask.

Email about billing

Common questions

How fast do you respond?

We aim to reply within one business day. Techne Care clients get priority turnaround on edits and questions.

How do I request a change to my Techne site?

Just email us the change. Starter includes two edits a month; Care includes 30 minutes of edit time a month plus priority. Most edits are live the same day.

How do I cancel?

Email us or use the link in your billing emails — self-serve, no exit fee. You always keep your domain; you keep the built site once you've been subscribed six months, prepaid a year, or paid the balance of those six months.

Something on a leaderboard about my business is wrong — how do I fix it?

Email us and we'll correct or remove it. Our research is evidence-based and we never publish a claim we can't back up.